Certificate and Renewal Specialist

Job Locations US-CO-Denver
Job ID
Commercial Lines/Construction

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.


We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry.

  • 2016 Fortune's Top 50 Workplaces for Parents
  • 2014 Business Insurance Magazine Best Places to Work in Insurance, 6th Place nationwide, Medium Employer category
  • 2014 Dallas Business Journal’s Healthiest Employer Finalist
  • 2011 – 2013 Healthiest Employers in North Texas Award Dallas Business Journal
  • 2014 Kansas City Business Journal’s Healthiest Employer Finalist
  • 2013 Kansas City Business Journal’s Healthiest Employer Honoree
  • 2015 CoBiz Best of Colorado
  • 2014 Colorado Biz Magazine Colorado's "Perk"iest Companies


What You’ll Do

Provide support with coordinating and maintaining certificate requests from various departments including customer service aspects of such coordination. Support the internal certificate request process, from client requests to processing.  Support the renewal process.  Actively participate in team consisting of Sales/Account Executives, Processing and Servicing Account Managers in coordinating and providing IMA services to our commercial clients.


Essential job responsibilities include, but are not limited to:

  • Provide direct support to IMA clients and service teams regarding coordination of requests for certificates of insurance; rejected certificates of insurance; endorsement issues; review areas where client's request and/or contractually required insurance requirements are not in compliance or certificates received by clients are not in compliance.
  • Processing of certificates, policies, endorsements and audits from the Commercial Lines Teams.
  • Assist with special projects and reports as requested (i.e. putting renewal policies in books, preparing tabs, checking forms, copying projects, ordering MVR's, processing returned certificates, inputting large schedules, etc.).
  • Assist with the renewal processes as requested (i.e. update property values, copy schedules, request loss runs from insurance carriers, prepare and/or update premium and loss summary on system, prepare account review according to standards set forth by the IMA Commercial workflow, etc.).
  • Assist in account servicing needs during the policy year including certificates, auto ID cards, filings, etc.
  • Accountable for maintaining account files including Sagitta data base, core files and transactional files.
  • Assist or monitor reporting forms for receipt and adjustments and monthly expiration lists, as requested.
  • Actively support the team by participating in the completion of all duties required to complete a project and service an account.
  • Other miscellaneous duties as needed.

You Should Have:

  • 2-year college degree preferred
  • Strong computer proficiency including Microsoft Office products
  • Ability to work in a fast‑paced environment
  • Ability to work collectively as a team
  • Oral and written communication and interpersonal skills, as well as strong attention to detail
  • Motivation and Desire to self-educate and motivate


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