• IT Support Manager

    Job Locations US-KS-Wichita
    Job ID
    2018-1387
    Department
    IT
  • Why Join IMA?

    We’ve built a reputation for putting our associates first

    What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

     

    We work in teams. We sell in teams. We win and prosper as a team

    We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.
     
    We are recognized nationally as a leader in our industry.

    • 2016 Fortune's Top 50 Workplaces for Parents 
    • 2014 Business Insurance Magazine Best Places to Work in Insurance, 6th Place nationwide, Medium Employer category
    • 2014 Dallas Business Journal’s Healthiest Employer Finalist
    • 2011 – 2013 Healthiest Employers in North Texas Award Dallas Business Journal
    • 2014 Kansas City Business Journal’s Healthiest Employer Finalist
    • 2013 Kansas City Business Journal’s Healthiest Employer Honoree
    • 2015 CoBiz Best of Colorado
    • 2014 Colorado Biz Magazine Colorado's "Perk"iest Companies

    What You’ll Do

    Responsible for providing end user support to IMA employees interacting with IMA technology services. The IT Support Manager’s primary focus is satisfying end user needs through the facilitation of service request and incident processes. Additionally, the IT Support Manager drives a culture of continuous improvement by identifying repeat incidents and convening a problem management capability across the organization.

     

     

    Essential job responsibilities include, but are not limited to:

    • Oversee IT Support processes & Service Desk to include: event management, incident management, IT asset management, configuration management, and knowledge management. Provide continuous process improvement through incident management. Creatively and continuously improve all IT service management processes.
    • Manage Service Desk, Support Analysts, Service Request functions and all related processes ensuring service level agreements are appropriate and being honored, and that people-related issues are managed consistent with IMA HR policy.
    • Manage local and remote IT Support personnel.
    • Accountable for the Change Advisory Board functions and responsibilities.

    You Should Have:

    • Five to ten years of experience working in service desk supervisory roles
    • Associate or Bachelor degree in Management of Information Systems, Engineering, Operations, or similar degree
    • ITIL, ITSM certification preferred
    • Experience implementing processes: Service Request Management, Incident, Problem, Change Management, and Asset Management
    • Experience with end user computing (desktop) device procurement (mobile, desktop, laptop, tablet)
    • Demonstrated experience in driving continuous improvement initiatives to improve IT operations and processes
    • Some overnight travel required

    This Job Description is not a complete statement of all duties and responsibilities comprising this position.

     

    The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  

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