• IT User Support Analyst (Temporary)

    Job Locations US-CO-Denver
    Job ID
    2018-1448
    Department
    IT
  • Why Join IMA?

    We’ve built a reputation for putting our associates first

    What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

     

    We work in teams. We sell in teams. We win and prosper as a team

    We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.
     
    We are recognized nationally as a leader in our industry.

    • 2016 Fortune's Top 50 Workplaces for Parents 
    • 2014 Business Insurance Magazine Best Places to Work in Insurance, 6th Place nationwide, Medium Employer category
    • 2014 Dallas Business Journal’s Healthiest Employer Finalist
    • 2011 – 2013 Healthiest Employers in North Texas Award Dallas Business Journal
    • 2014 Kansas City Business Journal’s Healthiest Employer Finalist
    • 2013 Kansas City Business Journal’s Healthiest Employer Honoree
    • 2015 CoBiz Best of Colorado
    • 2014 Colorado Biz Magazine Colorado's "Perk"iest Companies

     

    What You’ll Do

    Responsible for providing Level 1 support for company-wide end user services and dependent applications, infrastructure and communications; escalating to higher levels of support where needed. Resolve everyday service requests relating to end user hardware and software problems and malfunctions, interact and consult with end users to manage end user satisfaction, provide technical guidance and assistance, follow-up on end user inquiries and perform end user hardware and software installations.

      

    Essential job responsibilities include, but are not limited to:

    • Test, diagnose and resolve end user desktop/hardware, operating system, and application problems. This includes identifying and resolving desktop application interdependencies and/or conflicts.
    • Provide operational and administrative support for IMA’s technology infrastructure including: setting up and maintaining user accounts, running reports, maintaining forms and supplies, managing service conflicts, and maintaining an inventory of hardware and software.
    • Act as the single point of contact for end customer issue resolution throughout the lifecycle of an incident. Escalate an incident to IT subject matter experts and track resolution to required service level.

    This position will be 12-15 weeks long. Must be available to work full time hours during this time. 

    You Should Have:

    • One to three years of current Microsoft desktop operating system, mail client and applications experience
    • One year of cloud computing experience, AWS preferred
    • Bachelor’s or Associates Degree in computer technology related fields preferred. Candidates may also have (1) a two-year college degree, (2) completion of a related specialized course of study at a business or trade school, or (3) completion of a specialized and extensive in-house training or apprenticeship program
    • Experience and demonstrated success in a service desk, level 1 function
    • Strong communication and analytical skills in utilized in support function
    • Exceptional focus on customer service to provide experiences that delight IMA employees
    • Some overnight travel to branch offices required

     

    This Job Description is not a complete statement of all duties and responsibilities comprising this position.

     

    The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  

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